Towards a model of e-government services adoption among employees in developing countries

E-government in simple terms is the use of information and communication technology, especially websites and systems, to ease the interactions between a government and its stakeholders such as citizens, businesses and employees. Recently, most of the governments around the world have tried to implement e-government services within their organisations to facilitate the flow of work inside government organisations. These projects cost governments a lot of money. However, developing countries face a number of problems that are related to the e-government projects, especially the adoption of these services. Recent research in this field has mostly focused on the adoption of egovernment services from the citizen perspective while few studies have focused on e-government services adoption from the employees’ perspective. In this paper, a review of the literature is conducted to identify the success factors that lead to successful adoption of e-government services among employees in developing countries. The factors that are derived from the literature (including website quality, awareness, IT workforce capability, and training) are presented and discussed. A conceptual model is proposed to be tested empirically in the future.